ARM: Silver login fails, account not found
Information in this knowledgebase article applies to:
At login, in a the customer portal Silver, I end up with this error message:
An account could not be found for the provided user ID.
On the 16th November 2016 we upgraded our authentication system.
All existing ARM account holders must sign up again using the same email addresss and reset your password. This will move your current user information and case history to the new system.
Note: This screen also displays when you click on Reset password.
The process should only take a few minutes to complete. Once completed, you will automatically be signed into Silver. Any data already associated with your e-mail address will still be available in your upgraded account.
Last Reviewed: Tuesday, June 20, 2017
of your data.